Why the Bear

When you use Big Bear Floor Care, you can rest assured that you will have the most highly trained technicians cleaning your home. Billy, Audra & Christopher Hicks are I.I.C.R.C. (Institute of Inspection & Cleaning Restoration Certification) Certified Master Textile Technicians. These certifications represent the highest level of training in the industry. We don't stop there because we are always taking additional classes to keep our training and education up to date. Our son, Christopher, started his certifications early and became the youngest Certified Technician in the United States in 2005 at the ripe young age of 10. Because he was born into the industry, he has a love and understanding for it and a sincere concern for protecting our environment. He understands how and why we use “green” products in all aspects of our cleaning services.

We take extreme measures to insure that our job site is safe for our clients, their children, and their pets. Safety has always been one of our main concerns; the job site needs to be safe for everyone. We use flashing safety cones, drop cloths on all hard surfaces, corner and door jam guards, wheel chucks for the Big Bear Truck, guards on equipment and hoses and so many other safety practices. We never let anyone in our clients' homes while we are there alone unless authorized by our client. We never share our clients' private information with anyone; we care about their private life and safety. In addition, the products we use are safe for you, your children, your pets, and the environment!

We Don't Just Clean -We Care!

Big Bear Floor Care will provide a service experience like you have never had before. We take our time to do things right by paying attention to every detail.  Most cleaners rush in and rush out.  But we never rush; our job is done right or not done at all. What helps us do such a professional job is the way we stay up-to-date on improvements in technology and equipment, as well as availing ourselves of additional training.

When we arrive at your door, you are greeted on time by uniformed technicians. We are family owned and operated so the people you see on our web site are the people who will be doing your cleaning. We are trusted in some of the wealthiest homes in the Nashville area and we care for some of the finest fabrics made.  Our clients know they can trust us with the keys to their homes or offices.
 

We treat your home with the utmost care in the following ways: 1) wearing shoe covers, 2) using door jam and corner guards, 3) placing moving blankets on hard surface floors to protect them from our hoses and equipment. Our truck is kept clean, so you are never embarrassed to have it sitting in your driveway. You don't have to worry about leaking oil either, because we maintain our truck. We never dump waste water in your yard because it is held in our large waste tank inside the truck and only put in a sanitary sewer system once we are back at the shop.  We are told by many clients that they know that if we keep our truck clean & organized the way we do, then they know we will treat their home with the best care & will do the best cleaning job possible.

We never drag furniture. We lift furniture with a Lift Buddy and place professional skidders/sliders under the legs. The furniture is moved to be cleaned under and then placed back with tabs or blocks placed under legs to protect the carpet. Furniture that is not moved will be carefully cleaned around and underneath with the proper cleaning tools.

Since we are an eco-friendly company in every way, we care about your indoor environment as well as the outdoor environment. Call us today to find out what the Big Bear Truck can do for YOU!

Our commitment to being a true "green" company shows our dedication to improving the environment, from the products and procedures we use, to having the World's Largest, Most Powerful Cleaning Machine, "The Big Bear Truck!" We care about the environment because there is only one earth and we need to do all we can to take care of it! If we can extend the use of the carpets, rugs and upholsteries we clean then we are helping to keep things out of landfills!

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When you want to get relief from your allergies then you need the Bear. Our training, knowledge & equipment exceeds the rest & will have your indoor environment healthy again.

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