Great service, professional, and very well run company. They have cleaned all of our carpets thus far. We were even thinking we had to replace the carpet in our Bonus room and after they finished cleaning, the carpet cleaned so well, that we decided to keep the carpet and SAVE $$$. We highly recommend this company for quality, service, and pricing.
— Cindy S., Greenbrier, TN
The measure of a truly great service company is how they handle call backs. Last week when one cleaning technique used by Hicks Carpet Care on our badly soiled stairs did not meet our expectations after drying, they rearranged their schedule and returned the NEXT DAY to re-clean the stairs with a different technique. They are conscientious, caring people who sincerely want their customers to be completely satisfied. The Hicks family and their BIg Bear Truck is the only solution you'll ever need for floor care - most highly recommended!
— Kurt J., , Old Hickory, TN
“I'm sold on Big Bear Floor Care. I was amazed at the results! I learned my berber carpet is a nice off-white, not tan in color. It had not been cleaned in a couple years...OK 4 years and I have 2 dogs. It looks new. When budget permits, I want them to clean and protect our mattress and hardwood floors. I love having the Hicks family in my home --- just an added bonus! I have referred several clients to Audra and they are equally pleased. Jan Browning, Realtor Reliant Realty LLC” January 29, 2010
— Jan Browning, Goodlettsville, TN
“The thing that’s most impressive with Hicks is their professionalism. They are always improving their cleaning and drying operations, and they are willing to spend the money on the very best equipment to do the absolute best job for the customer. They are also the most trustworthy company around. They are wonderful for cleaning Oriental rugs; they do a fabulous job and keep me on track for what rugs need to be cleaned and when. I was most impressed one time when I had an emergency when water leaked onto my favorite Oriental rug. I called and Billy immediately came over and saved my rug. I think it’s awesome that their son is the youngest carpet, upholstery, and leather cleaner in Tennessee. They clean tile and leather couches too. I am so pleased with the way they handle themselves and the job that they do. They are dedicated to service and make sure they do a grade-A job every time; the effort they put in is astounding, always going out of their way to serve the customer.”
— Beth Swartz, , Old Hickory, TN
"I came home from vacation to a pet disaster in my home. It was so bad and widespread through the house that I had to get a hotel room for the night. The next day I called Hicks through a referral and I was thoroughly impressed. After explaining the severity of the issue they adjusted their schedule to come and fix my problem that day. They did an incredible job and take an obvious pride in their work. They are knowledgeable professionals and I would recommend them to anyone, and will certainly call them again for anything I need for carpet care."
— Mike B., , Nashville, TN
Just want to say thank you so much for the wonderful....unbelievable job you did at my clients Morningside home. We could not believe that you got all those stains out.
— Diane Osowiecki, Nashville, TN
“I began using the Hicks while searching for a company that offered green cleaning services and products. We have a granddaughter who is crawling in the house, and I was concerned about her coming in contact with cleaning chemicals. They were really interested in pleasing us in terms of not using chemicals in the house. Fortunately, the Hicks use non-evasive, environmentally safe cleaning products. They came and cleaned the carpet the first time and did a wonderful job. They are on time and very professional and give an estimate beforehand every time, which I really appreciate. After the Hicks cleaned our carpets, we then moved into tile cleaning in the kitchen and again, they searched to find products that were green. In terms of being customer friendly, Hicks is always courteous, wonderful to work with, always pleasant, and will listen to you and hear your needs and concerns. They are always asking for feedback, emailing me with new information and are a great networking source, helping us to find other businesses to work on our house that relates to their field, helping to find new products or whatever it might be. It’s really important when people are coming into your home that you feel comfortable, and I feel totally comfortable with them. They are first rate people that I know I can trust. That is very important to me.”
— Lucy C., , Hendersonville, TN
“The Finest; Audra & Billy believe in the finest training, the finest materials/trucks, and the finest result when cleaning carpet, hardwood, or tile....and they SUCCEED because they care and believe it what they do. They are a wonderful family, as well, and I am privileged to not only recommend their performance, but their friendship.”
— Pete M., Nashville, TN
I recently bought my first home and am expecting my first baby. I wanted a carpet cleaning service that was professional, detail oriented, and a company I could trust. I found all this in Big Bear Floor Care. Impressive and extremely efficient, I now proudly call myself a lifetime customer. I will definately refer all my family and friends. Thanks for raising the bar and meeting all of my expectations!!
— April Hullinger, Portland TN-New Home
“Their attention to detail is the best in the business! They take every measure possible to protect your home while they do an awesome job of cleaning your carpets. In this life, you pay for what you get. The result that Hicks Carpet Care brings is well worth the investment. The powerful truck they use puts them head and shoulders above anyone else in their industry.”
— Greg Towe of Who’s Who Magazine, , Sumner County, TN
Dear Billy, Audra & Christopher: “Thank you for doing such a wonderful job cleaning our upholstery and rugs. Your work is immaculate – the rugs look brighter, the leather chair is softer and the sofa is much cleaner. I appreciate your professionalism and the advice about ongoing maintenance and care. I can see how a regular maintenance program will extend the life of our rugs and furniture. My house looks better since you were here. I will call soon about cleaning the sofa and chair in the living room!”
— Mimi B.,, Nashville, TN
Great Job! Fabulous! I will definitely call you again!
— B. Jones, , Old Hickory, TN
Love, love, love the Hicks and their work!! They can take anything and make it look absolutely better than new!!! Thanks guys for always saving me!!!
— Debbie G, Goodlettsville, TN
"Hicks has done a good job for us over the years. We were their first client, and we’ve been with them for 15 years now. They come in on a routine basis and are always very reliable. We’ve not had any complaints and they are good people to work with. You like working with people that perform on a consistent basis, and they have done that – all at a fair price.”
— Stan Hardaway of Hardaway Construction, , Nashville, TN
“We have been using Hicks Carpet Care for "many years". Our original carpet cleaner was unavailable for a job that we had and Hicks Carpet Care was recommended to us. Not only were they able to help us out in a jam, but the carpets never looked better! Audra & Billy are hard workers, diligent and extremely courteous. We recommend them highly!”
— J. Fred Pilkerton of Pilkerton Realty, , Nashville, TN
“We have had the good fortune of finding Hicks Carpet Care to do all of our indoor cleaning needs. Including carpets, upholstery, hardwood and other expertise exist in other areas such as leather, which we haven't had the need for. We highly recommend Audra and Billy for all your needs in these areas for not only do they do a tremendous job, but trust is a big issue with us and we know we never have to worry. Did I mention how nice they are?”
— Diane & Jeff Diamond of the TN Titans, , Brentwood, TN
The best at what they do, period! Saved me from a bad spill and a potential carpet disaster at an important clients site! Use the Bear!
— Randy Neese, Hendersonville TN
After my ex-wife and her pet were removed, I resolved to also remove all the stains and scars they made in my carpet. I was just sure that all the carpet would need to be replaced. Once referred to the Bear, they assured me the carpet could be restored. I trusted their experience and expertise and they did a wonderful job. Not only does my carpet look (and smell) great, but they saved me a bunch of money on a needless replacement. You can count on Hicks and the Bear. Thanks!
— Chris R., , Murfreesboro, TN
These wonderful folks were great! They were right up front with what they had to offer and what it would cost. They did a great job and I would definitely recommend them to anyone. I would sure call on them again. Thanks Billy, Audra, and Christopher!
— George Sprague, Goodlettsville, TN
Billy, Audra & Christopher: “Thank You for doing a beautiful job. My carpet looks “terrific.” I did call the carpet store and told them I would recommend your carpet care service.”
— Cynthia D.,, Hendersonville, TN
Big Bear to the rescue! We have been renovating our home, and while painters were here, they accidentally spilled a can of paint on our carpet! The stain was huge (and deep due to the spill), and getting paint out of carpet is no easy feat. We were worried we would have to replace the carpet on the entire second floor. We quickly made phone calls for referrals, and were told to call Big Bear. Audra, Billy and Christopher's knowledge, professional attitudes, and willingness to help immediately, turned a really bad morning into a pleasant afternoon that ended with amazing "green" spot removal and new friends! We will turn to their family owned company for all of our floor care needs! Thanks you guys!!
— Amy and James Otto, Nashville, TN
“I recommend Hicks Carpet Care to my clients that purchase quality flooring for carpets such as wools, custom installations, and difficult cleaning concerns. They truly can do just about anything. The certifications they have are impressive: upholstery, leather, hardwood floors, and even tile grout. They love what they do and are experts when it come to carpet care.”
— Cheryl O., Brentwood, TN
"Thank you for sharing the newsletters. I will enjoy reading them! Yesterday was such a pleasant experience. Not only did you show a strong work ethic with excellent results, but we also enjoyed talking with you and having you in our home! I would recommend your service without hesitation, and I'm sure we will be doing business with you in the year ahead. Thanks again! Merry Christmas!" Leah
— Leah L., , Goodlettsville, TN
These gracious people cleaned our carpet so well. It was at a time our family was having an emergency and we felt so comfortable with them doing their job while we were gone. Thank you all for a job well done!
— Mary Gibson, Antioch, Tn
