Bear Tracks Blog!

We enjoy our business & working in our clients beautiful homes making their indoor environment healthy! This week was a really busy one. We had many beautiful rugs to clean over the past few weeks & we delivered a lot of them. What our clients say is that they look so much better than they did & they are glad that they used us instead of the other person they used before…which feels good after the hard work we put into cleaning them. We are happy that it shows & our clients notice. We enjoy being able to go to a different city each day to clean instead of just one area. We were in Franklin, Bellevue, Nashville – Green Hills & Belle Meade areas, Hendersonville, Gallatin & Goodlettsville this week…and to start of next week we will be going to Spring Hill on Monday!

Since we are pet urine & odor specialists we see some of the damages that our loving pets leave behind. Cat urine is more potent than dog urine but both are bad enough odors. Sometimes just normal cleaning with our Big Bear Truck will take care of some of some of the mild problems in carpet, but sometimes we have to do subsurface treatments to get to the source of the odors. We did a really bad cat urine decontamination this week which took a few hours in just a few areas, but in the end the odor was gone & we saved the carpet!

We also cleaned upholstery that had a few troubled areas where pets have either had an accident on or just used by the pets. Upholstery is meant to be used…not just to look pretty so it requires maintenance too. Sometimes more than carpet because of all the body oils from people & their pets, pets using them as their beds so you see pet hair, oils & soiling…sometimes urine too! Upholstery can be a huge allergy for sensitive people. This is why you should think about getting upholstery cleaned so that all the soils don’t break down the fibers & cause premature aging. If we can maintain clients furnishings & flooring then it will not only help keep their indoor environment healthy, but will save the landfills & save them money.

Most of our new clients are ones that really care about being eco-friendly & therefore seek our services because of the extremes we go through to be “green”…which is not easy! It is a way of life for us though even in our personal life. I enjoy recycling & have reduced our household trash down to a bag every other week and can wait to put out our can on a monthly basis instead of weekly. It just kills me to see all the cans piled high each week at the driveways. I also recycle our containers that we buy for our business once we are done with them. It is a way of life in our house & business!!!

We also clean for clients who flip houses because we can make the carpet look new again as we are told by clients. We had one this week that are flipping a beautiful home and they really go to extremes to put nice things in the homes they renovate. They don’t skimp at all & also didn’t think all the carpet had to be replaced…which would add to the landfill. They were right because it cleaned up amazing well so now they saved money on that project too. That leaves them more budget to use towards other things in the home.

We feel so blessed to have a great business & to have so many amazing clients! That is the thing we love the most about being self employed & meeting so many different people over the years…we love people! Everybody is different in their own way & you gotta love them for what they do or accomplish! We enjoy our different experiences each day…different cities, different homes, different clients…unique is the better word…and that makes for a great day! Another perk is meeting our clients pets…they are all so cute! Our doggy, Girly has had to get used to smelling other animals on our clothes when we get home, but she used to be jealous!

Just thought I would write a little about the different experiences this week. We have had a busy week & enjoy making our clients happy!

If you have family or friends that are high profile, such as celebrities, doctors, corporate owners, etc. then please remember to refer them to us for their cleaning needs. Our clients trust us to be in their home & also know that we can handle any cleaning situation. If they have wall to wall wool carpet, expensive rugs or the most delicate furnishings then we can take care of them. We give all of our clients the star treatment!!!

Now is the time for you to get your indoors cleaned up after this long snowy winter we just had. Temperatures are starting to go back up, even after the rain/snow mix we had earlier today. Can’t wait for the 50’s that we will have by the end of the week. We can clean up all of your flooring…carpet, tile, wood & rugs. We can also take care of any of your upholstery & mattress cleaning needs. Remember that we are a true “green” cleaner & believe in improving your indoor environment…not coming in your home to clean quickly & turn the dirt into mud. We give you the most thorough cleaning that you have ever experienced before. We can accomplish dry to the touch before we leave in most homes.

There are so many price ranges in our industry. Have you ever heard of “You get what you pay for”? Well that rings true in the carpet cleaning industry. Many cleaners are still charging what they did in the 70’s. Since our industry is not regulated so many jump into our industry & undercut everyone, run their equipment all day for nothing, don’t have insurance or can’t afford it, are uneducated, bait n switch (low price then when they get there price jumps), use inferior equipment & just simply don’t have the knowledge it takes to clean. The list goes on & on…so that’s where we come in. We have been in business for now 16 yrs. & as soon as we started began going to our Industry Related Certification Classes/Schools to regulate our company. We are all 3 Certified Master Cleaners which is the highest level trained…and attend our C.E.C. Courses to stay up to date on our training. We believe that if we stay on top of our education, give our clients the best in quality of service, have the latest equipment & treat our clients right then we can sleep at night knowing that we have done the best job we can! We can only do 1- 2 jobs a day to be able to produce the quality that we do where other companies can do more, even up to 12 – 14 jobs a day. We believe in quality NOT quantity!